Shipping Policy

Our goal is to provide reliable and efficient shipping services for all global customers. We currently serve clients worldwide and are committed to ensuring a smooth and transparent delivery process from order placement to final receipt.

1. Unsupported Shipping Regions

We currently do not support shipping to the following countries and regions, including those subject to international comprehensive trade embargoes or sanctions:
Russia, Belarus, North Korea, Iran, Cuba, Syria, Sudan, South Sudan, Myanmar (Burma), Venezuela, and the Crimea region of Ukraine.

2. Free Shipping

We offer free standard shipping on all orders placed through our website. No minimum purchase is required unless otherwise stated.

3. Order Processing

Once an order is placed through our website and payment is successfully completed, it will enter our order processing system. Orders are typically processed within 5–7 business days (Monday–Friday, excluding public holidays). During this time, products are prepared, packed, and scheduled for dispatch.
If any item in your order is temporarily out of stock, we will contact you promptly via email to discuss alternative solutions or updated timelines.

4. Estimated Delivery Time

After an order has been shipped, the estimated delivery time is 7–15 business days (Standard), depending on the destination country and the selected logistics service.
Please note that all delivery times are estimates only and cannot be guaranteed, as international shipping may be affected by customs clearance procedures or other external factors.

5. Factors Affecting Delivery

Delivery times may be influenced by factors beyond our control, including:
  • Distance between the destination and our dispatch warehouse
  • Customs inspections and clearance delays
  • Local postal regulations or strikes
  • Unforeseen circumstances such as natural disasters, pandemics, or transportation disruptions

6. Tracking Your Order

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to you. Tracking details can also be accessed through your account dashboard.
Customers may check their order status by entering their order number along with the associated email address or phone number on the Order Tracking Page.
If more than 48 hours have passed since receiving the shipping notification and the tracking information shows no movement, please contact us at 18533093779@163.com.

7. Customs Duties & Taxes

All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. We do not collect VAT, import taxes, or customs duties at the time of purchase.
Any applicable VAT, import taxes, or customs fees imposed by the destination country are the sole responsibility of the recipient. Local regulations vary by country — we recommend contacting your local customs authority for further information prior to placing an order.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance.

9. Contact Us

Questions about shipping? Contact us at:
REGENOVA BIOTECH CO., LIMITED
Email: 18533093779@163.com
ROOM S068, 2/F THE CAPITAL61-65 CHATHAM
SOUTH TSIMSHA TSUI
HK